I Submitted a Complaint - Why is this Organization Still Accredited?

Complaints on various topics are received by PJLA from any interested party. We must evaluate each to ensure they are valid, then allow CABs (i.e., labs, inspection bodies, etc.) to respond and act as necessary. Some may take the opinion that aggressive approaches should be taken, such as immediate suspension or withdrawal of accreditation, without really understanding what the process is from an accreditation body perspective. This webinar will educate participants on PJLA’s processes for handling complaints including: • Information required when filing a complaint, • the evaluation process by the PJLA investigation team, • timelines for response, • and potential repercussions or actions taken. Presenter Tracy Szerszen, President PJLA